The new season of AMC’s hit TV series Mad Men started off with a bang (pardon the pun), with a peek into the bedroom of creative director and new bachelor Don Draper.  It also revealed the tensions inherent in the pursuit of new business at fledgling ad agency Sterling Cooper Draper Pryce.

I confess I’m a “Mad-dict,” in part because I’ve worked at a few advertising agencies in my career and many of the situations hit home for me. 

In my experience, some clients view advertising as the golden child and public relations as the bastard at the proverbial family reunion. PR can be an after-thought, while creative gets the lion’s share of the attention.  After all, how do you quantify something you can’t storyboard or plot into a media plan?

The season premiere of Mad Men, entitled “Public Relations,” opened with Don being interviewed by an Advertising Age reporter.  Don’s lackluster responses and subsequent dismissal of the interview as a waste of his time reminded me of a few clients’ view of doing media interviews.

When the article showcases Don in a less than favorable light, he’s called onto the carpet by his agency partner Roger Sterling:

Don:  He never asked me that. Did he check any of the facts?

Roger:  You didn’t give him any facts. He had to make some assumptions.

Don:  My job is to write ads, not go around talking about who I am.

Roger:  Who knows who you are? This was supposed to be an advertisement for the firm…this is a missed opportunity.

By the end of the episode, Don has an “aha” moment when he realizes the value of PR as a tool to tell the agency’s story the way he wants it to be told.  During his interview later on with the Wall Street Journal, it’s obvious Don’s in control.

Smart organizations (the Roger Sterlings) know the value of leveraging editorial coverage to their advantage.  For those that don’t (the Don Drapers), we’re here to tell them.

An article in this week’s Advertising Age profiles Isaiah Mustafa, the “man your man could smell like,” who appeared in a television spot for Old Spice.

Mustafa played for the NFL for four seasons, but didn’t realize fame until he teamed with Procter & Gamble on a campaign for the brand’s body wash. The spot debuted during the Super Bowl (see the irony?) and has become an Internet sensation, garnering more than 6 million views on YouTube.

I’ll admit I hadn’t seen the spot or heard of Mustafa prior to reading Advertising Age. The spot is hilarious and he’s certainly easy on the eyes. According to the article, the PR “bonanza” wasn’t planned. Mustafa has been on NBC’s “Today,” the “Ellen DeGeneres Show” and the “CBS Early Show.” He’s apparently scheduled to be on “Oprah” next week. The article’s author, Jack Neff, suggests the buzz is of “…Snuggie-esque, if perhaps not yet iPad-esque, proportions.”

The success of this campaign is clearly not just about Mustafa; he was a relative unknown. It’s about Mustafa’s appeal combined with super-clever creative and an ad slot that cost between $2 and $3 million. While the exposure is enviable to be sure, is Mustafa an iPad-in-the-making? Highly unlikely. But the investment is definitely paying off for P&G in the form of buzz.

(Note: P&G’s share of the body wash market was slightly down in the four weeks ended February 21, according to the article.)

A recent post on Ad Age’s Small Agency Diary griped about how marketers are behaving badly in the RFP process. The author, Jennifer Modarelli of White Horse (a digital marketing agency), compared the dynamic between hungry agencies and prospective clients to bad dating practices. Last-minute invitations, late arrivals, inexplicable stand-ups or, worse, total blow-offs. While I’m not one to publicly complain about the very companies that enable our existence, I’ll concur that we’ve seen a lot of this behavior of late.

I think the worst offender was a company that makes a product I love. I wrote a passionate letter to the founder. He responded immediately, thanked me for my advocacy and agreed to engage in a conversation about how we might help them build their profile. He introduced me to their head of marketing over email who asked if we could set up a time to talk via phone. First, he wanted to see our initial ideas. We don’t typically like to generate ideas without some strategic insight from the client. But I know this product line intimately and we’ve marketed many products to this audience: moms. So my team got together and came up with a series of creative ideas. The prospect acknowledged receipt and promised to set up a meeting the following week. Long story short, I never heard from them again. I’ve watched them implement several of the ideas we proposed on their own. And I just discovered (several months later) they hired another firm. All’s fair in love and business, but a little common courtesy goes a long way. I’ll stop short of exposing their bad behavior in any public way. But, you can be sure I won’t use or actively endorse their products again. In the end, a botched business communication is bad PR.

Of course, prospective clients aren’t the only ones to blame. Anyone looking to hire a “vendor” should consider the time and energy prospective companies put into winning their business. It won’t always be a buyers’ market and you never know when you might need to cross back over that bridge.

President-elect Barack Obama has started a social media movement among world leaders.  Among those tweeting are Great Britain’s Prime Minister Gordon Brown, former Vice President Al Gore and Israel’s former Prime Minister Benjamin Netanyahu.  Gore, who signed up for Twitter on November 6 already has nearly 20,000 followers.  Although Netanyahu only has 192 followers as of today, it’s pretty cool to see tweets in Hebrew, a language thousands of years old.  

President-elect Obama was named the Marketer of the Year by Advertising Age, in part for his effective use of social media tools to engage the voting public.  But he hasn’t tweeted since Election Night. 

Other world leaders who have recently joined Twitter seem to think the medium is beneficial after an election is won.  Even after a term of office is complete.

So, what are you doing, President-elect Obama?  Now that you’ve won, do you think there’s no appetite for what you’re up to?  Think again.