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Seth Godin Goes Solo

Seth Godin, the best-selling marketing author, announced on his blog earlier this week that he is parting ways with his publisher, Portfolio, and that Linchpin, his fastest selling book to date, is the last title he will publish via traditional channels.   

A post from Godin’s blog states that the architecture of the publishing industry is broken.  It certainly hasn’t yet caught up with the lightening speed of the Web– it can take 12 months or more to get a book into reader’s hands.  And with the advent of social media, authors are no longer dependent on publishers and traditional bookstores to help them engage with their audience. If you’ve ever read Godin’s blog you know the amount of material he can spew out in a matter of hours, so I’m not completely surprised that he’s exploring direct- to-consumer publishing channels.    

 

As you might suspect, this move has ignited conversations in book publishing circles and begs the question: Will other high-profile authors follow Godin?  According to a piece in the Wall Street Journal, it’s uncertain.   Jeffrey Trachtenberg’s article explains the larger impact of Godin’s departure on the industry,  “With many new titles spending less time on best-seller lists and in bookstores, publishers are increasingly dependent on brand-name authors such as Mr. Godin to deliver significant book sales. “

 

Even if other well-known authors jump ship, I think publishers will evolve their business models and ultimately survive.   The industry is already increasing its number of e-books and there are many apps underway that will enhance traditional publishers’ delivery methods.   

Maybe the silver lining in all of this is for inspiring authors.  Will publishers will be more inclined to work with lesser known, more middle-tier authors as a result?  For authors that don’t have 70,000 fans on Facebook, the traditional publishing route is undoubtedly still the way to go.

 

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Posted August 27th, 2010 in book publicity | 2 Comments »

It’s a bird! It’s a plane! It’s a flight attendant!

Seasoned JetBlue flight attendant Steven Slater made headlines around the globe last week when he lost his cool, cursed out a passenger and exited an aircraft by deploying its escape slide – with a beverage cart beer in hand. 

It seemed everyone wanted to share their POV on the “take this job and shove it” moment. News reports included comment from Slater, the self-proclaimed “bag Nazi,” his ex-wife, passengers on Flight 1052. Even Nancy Grace had an opinion on the dramatic job exit. But I haven’t heard much from JetBlue.  

A post on Blue Tales from August 11 states:

While we can’t discuss the details of what is an ongoing investigation, plenty of others have already formed opinions on the matter. Like, the entire Internet. (The reason we’re not commenting is that we respect the privacy of the individual. People can speak on their own behalf; we won’t do it for them.)

This is understandable. But JetBlue is a company with a strong social media presence. Perhaps the co-tweeters could send messages other than stating they can’t comment on ongoing investigations? Maybe something a little more creative, like: “Our emergency slides are tested regularly” with a link to relevant news coverage?  Though, this is probably easier said than done, as legal issues are undoubtedly at play.

The buzz surrounding the Slater incident is huge. This could be carpe diem moment for JetBlue. The company could embrace the Slater-related publicity and remind the public why JetBlue has hundreds of thousands of brand ambassadors -including great customer service, an engaging online presence, the most leg room in coach, and an outstanding safety record.

In the past, JetBlue has been a company with personality and strong customer interactions. Just because Slater left everyone wondering WTH, JetBlue corporate shouldn’t do the same.

 

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Posted August 17th, 2010 in communication, corporate reputation management, crisis communications, social networking | No Comments »

Five things I learned at BlogHer 2010

BlogHer’s influence has exploded since I last attended in 2006. We went to BlogHer ‘06 in San Jose when our client Weight Watchers Online agreed to be an event sponsor. That year, there were 750 attendees and the sponsors sat at small, skirted tables under a pavilion smaller than my apartment. Other than General Motors, we were really the only major consumer brand represented. This year,  there were more than 2,400 attendees and the sponsor “expo” comprised two large rooms filled with brands like Jimmy Dean, P&G, Walmart, Pepsi, McDonalds, Stride Rite and Earth’s Best, among dozens of others.

Recent BlogHer research shows blogs are growing faster than traditional websites as online destinations. Three quarters of the population are active (once a week or more) social media users vs. half of the population in 2009. Three quarters of the population are active (once a week or more) social media users vs. half of the population in 2009. Facebook is #1 among the top then media destinations, but Twitter didn’t make the cut. Twenty seven percent rely on blogs when making a purchasing decision and 34 percent rely on social media channels. Here’s a link to the full survey.

Female bloggers are making a major impact on people’s lives and even influencing legislation. Sure there are a lot of mommy bloggers out there talking about playgroups, the carpool and kid products they love (all issues that matter to me, btw). But the blogosphere is about way more than that. I went to a panel about how to build a community for a cause. The room was filled with women who are dealing with tremendous challenges and engaging with and helping others though their blogs. The panelists included voices from www.gimpgirl.com and www.violenceunsilenced.com. A few members of the audience received applause when they introduced themselves. It’s quite moving when a previously anonymous blogger introduces herself and realizes how many fans she has – like Anita Jackson from www.momsrising.com.

The jury is out on whether bloggers should criticize products or companies. I went to a panel on fashion blogging and much of the conversation was about how to work with sponsors. Interestingly, all three bloggers talked about how they sometimes approach potential sponsors with ideas, much like a traditional publication would do with advertisers. They also encouraged sponsors to approach bloggers with an open-ended conversation (i.e. “I would love to connect with you to figure out how we might work together.”) But they weren’t in agreement about how honest they should be when they don’t like a particular brand. Two felt it was better to focus on the positive so they didn’t alienate would-be sponsors. The other clearly felt her honesty is what makes her audience keep coming back. They did all agree, though, that criticizing with a diplomatic and professional voice was the only way to go.

Bloggers will consider giving editorial exposure for free products they receive, but they want to get paid by their sponsors. If a brand “mandates” the inclusion of links or a specific number of Tweets, they’d better be ready pay for it. One audience member in a brand session I attended asked the blogger panel how she could encourage bloggers to participate in a video project she was hosting. They asked if she offered to pay them. You can imagine the reaction of the room when she answered, “It’s a journalistic opportunity.” Don’t forget journalists do get paid a salary that’s funded, in part, by advertising.

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Posted August 7th, 2010 in social networking | No Comments »

What’s old is new again: Lucite makes a comeback

The makers of LuciteLux™ acrylic recently hired Rose Communications to promote their Carry Me! handbag design competition and secure a NYC venue for displaying the winners in 2011. Invented 75 years ago, Lucite has long been recognized by designers for its durability and endless design possibilities. In the 1950s, Lucite was the go-to material for handbag and jewelry designers. And today, it’s making quite the resurgence in fashion, interior design and architecture circles. Just last week, we announced Alexis Bittar, the world-renowned jewelry designer famous for incorporating Lucite into his creations, joined the judges’ panel for its design competition.

As part of our assignment, we visited Deco Jewels, a store in Soho owned by one of the leading dealers of vintage Lucite handbags and jewelry, Janice Berkson, who also wrote a book on the subject. Of course, we had to purchase a few items from her collection. Research. That night, our client took us to dinner at the Museum of Arts and Design’s restaurant Robert. Not only is the food phenomenal, but much of the restaurant’s design is centered on Lucite furniture and fixtures. Needless to say, we’re enjoying the work.

Vintage Lucite handbags at Deco Jewels

Vintage Lucite handbags at Deco Jewels

But the design world is not the only place Lucite’s made a comeback. I represented the brand from 1995 to 2000 while working at Carton Donofrio Partners. It is always an honor to reconnect with former clients, particularly when many of the players haven’t changed, and re-immerse myself in work I truly enjoyed the first time around. Stay tuned for more developments on this exciting project.

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Posted August 4th, 2010 in agency news | No Comments »